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Online course certified by NCCAP and CPD approved 

At The Better Connect Academy, we thrive to bridge the  communication gap between you and the Hard of Hearing community.  We help you and your business be ADA compliant. We teach you techniques to provide equal communication access / effective communication per federal law.

Our online course is perfectly designed to easily educate you on the correct ways to communicate with the Hard of Hearing individuals. It's a Continued Education course as well, approved by the NCAAP and the CPD.


With over 50 million reported Hard of Hearing and Deaf Americans, complaints that businesses are minimally providing effective communication have increased. By educating your staff with our online course, you position yourself to improve communication with your Hard of Hearing customers/clients.


- Continuing Education Course NCCAP and CPD

- Course is quality and content checked by members of the Hard of Hearing & Deaf communities. 

- Course is also a great personal and professional developmental course. 

- Great for corporate trainings, new employee trainings...

- Learn how to be ADA compliant at your place of work and avoid ADA complaints/lawsuits

- Great certificate of completion to add on job seekers' resume!

How compliant is your company and staff? Are you providing equal communication access? 


Who should take this course? Anyone seeking to develop their communication skills such as nurses, Call Centers,  job seekers, doctors' offices, government agencies, bank tellers, baristas, grocery store workers, any front customer facing businesses... Be ADA compliant.

Communication is Good, Better communication is Best!

Our online course will teach your staff facts about how to give equal communication access, methods, techniques, must do's, don't do's...
It includes animation and a quiz. Certificate of completion/Attendance will be provided. 
Take the right step now! 
Duration: about 1 hour including quiz and other material.
1 hour course = 1 ECU
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Develop. Grow. Succeed.

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The objective of this course is for any staff member of any type of business to learn methods on how to communicate correctly with individuals who are hard of hearing.


Based on personal research of over 20 years, the number one complaint Hard of Hearing individuals have in common is that they cannot hear and understand what nurses, doctors, baristas, cashiers, bank tellers and the general public are saying to them.


This course is an excellent way to develop your communication skills with Hard of Hearing clients/customers/patients/family. You'll learn how to provide effective communication.

Who should take this course? Anyone who has a customer facing job should take our online course. 

Students who are going in the work force, individuals who are looking for a job should also add our certificate of completion to their resume.  It's also a Continued Education course.

What's in the course?

- HOH Facts

- Techniques / Methods

- Lessons    - Animation

- Quiz    - Certification

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Logo that states they are CPD Certified
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